ASDA Credit Card

Mid last month, while we were making our weekly shopping at local ASDA store, at the checkout, bored with all this shopping situation I've started reading some leaflets, which were standing right in front of me.

One of them was the ASDA Credit Card - I really don't need another credit card, but it stated that you can get some reward using it - so why not. We are shopping at ASDA pretty often so if you can get some extra reward - great.

I went online and filled in the application form. After submission I've been informed that they will need some documents from me, which I have sent to them two days later.

The application has been submitted on the 17th of November - until 15th of December I haven't heard from them apart from the letter asking me about sending the proof of address, which I already did several days earlier.

I've decided to get in touch with them, but to my surprise I have found out that they do NOT have a telephone number to contact their customer service.

At least that was what I thought after searching their website and turning the internet upside down in order to find it. However, when I've finally decided to contact Santander Credit Card customer service, they have forwarded my call to ASDA's Credit Card help line. There clearly is the number to talk to someone after all - it just might not be convenient to publish it anywhere.

Anyway - ASDA's call center seem to be somewhere in India - so either way - you won't get your problem solved (and I have a full respect for the guys on the other side of the phone regardless of where they are based as they are trying their best, but simply do not have enough knowledge to assist you).

So - as it stands, the only effective way to contact them is by mail, but I'm a bit worried that after sending my proof of address (document from one of the utility companies) they haven't returned it to me yet. This really worries me, considering that confidential information with my address have been lost by this, as it clearly appears to me - incompetent organisation.

Last week I've received the email from them informing me that my application was successful and that my card is on the way. Today (22nd Dec 2011) I have received another letter dated 15th Dec 2011 asking for a proof of address. Again - temperature of my body has just reached its peak - I mean WHY????

So if you're planning to apply for ASDA Credit Card, try first googling it and read some reviews - to my surprise I wasn't the only one that had such problem.


Disclaimer
This post describes my personal experience and all facts are 100% accurate.